Terms and Conditions
Terms and Conditions
1. Acceptance of terms
By accessing or using this website or engaging our services, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use.
2. Professional services
We provide professional coaching, facilitation, and advisory services. All information and materials are for professional development and educational purposes and do not constitute psychological, medical, or financial advice.
3. Definitions
For the purposes of these Terms:
Client means either:
(a) an individual receiving one-to-one coaching, or
(b) a team or group receiving collective coaching or facilitation.
Sponsor means any organisation, entity, or person that commissions, pays for, or sponsors services on behalf of a Client.
Engagement Materials means any formal deliverables explicitly commissioned and provided by us in the course of an engagement, including reports, summaries, assessments, or written outputs intended for the Sponsor or Board.
4. Confidentiality and ethics
All coaching conversations, recordings, and notes are treated as confidential. When the sponsoring organisation funds the coaching, only high-level progress themes may be discussed with prior Client consent. We comply with the International Coaching Federation (ICF) Code of Ethics.
Confidential coaching materials include session notes, emails, messaging (including WhatsApp or similar), recordings, transcripts, reflections, drafts, and internal working papers. These remain confidential to the Client unless the Client provides express written consent for disclosure.
5. Use of digital technology for recording and transcription
Coaching and group sessions may be recorded and transcribed using secure digital technology for the purposes of service delivery, reflection, analysis, and professional supervision. This is a standard part of our professional practice and is considered implied consent when engaging our services. Recordings and transcripts remain confidential, are not shared with third parties, and may be shared with you upon request. You may opt out of recording at any time by notifying us in writing.
6. Team and Group Engagements
Where services are delivered to a team or group, we treat the team as a collective Client for the purposes of process, learning, and agreed outputs.
Individual contributions made during group sessions are treated as confidential within the coaching process and will not be attributed to named individuals in any reports or feedback to a Sponsor without that person’s explicit written consent.
Agreed team outputs, including shared insights, principles, actions, or commitments that emerge from facilitated sessions, may be shared with the Sponsor or relevant organisational stakeholders as part of the engagement, provided they do not identify individuals without consent.
Where we work with both an individual leader and their team, the individual’s one-to-one coaching remains confidential to that leader unless they provide express written consent for sharing. Team-level work is treated separately under this clause.
Team participants are not treated as individual coaching clients unless separately contracted.
7. Payment and cancellation
Fees and payment terms are confirmed in writing before commencement. Cancellations made less than 24 hours before a scheduled coaching session and 7 days before a scheduled workshop may be charged in full unless otherwise agreed.
8. Intellectual property
All materials, frameworks, and written content are owned or licensed by CC YOUR FUTURE and/or Galvin & Co. You may not reproduce, distribute, or adapt any material without written consent.
Ownership of Engagement Materials does not automatically confer unrestricted rights of access to confidential coaching materials or process records.
9. Requests for materials and governance access
Requests for access to coaching records, emails, notes, recordings, or other confidential materials must be made in writing and will only be considered where:
(a) the Client has provided express written consent, or
(b) disclosure is required by law.
Formal Engagement Materials prepared for a Sponsor or Board may be subject to separate contractual arrangements. Any request for release of such materials will be directed to the relevant governance authority of the sponsoring organisation, such as the current Chair of the Board, rather than being handled unilaterally by us.
We are not the custodian of organisational records and do not determine internal access rights within a sponsoring organisation. We are not obliged to interpret contracts or determine internal rights of access for any party.
10. Limitation of liability
We strive to provide accurate and meaningful services but make no guarantees as to outcomes. We are not liable for any indirect, incidental, or consequential loss resulting from use of our site or services.
11. Governing law
These Terms are governed by the laws of Australia, specifically the state of Western Australia and any disputes will be subject to its courts.
12. Legal compliance
We conduct our business in accordance with all relevant Australian laws and regulations, including consumer law, privacy law, and professional standards legislation. Nothing in these Terms limits your statutory rights under Australian law.
13. Use of client organisation name and logo
Unless otherwise agreed in writing, we may use the name and logo of the client organisation for reasonable marketing and promotional purposes, such as identifying the organisation as a valued client on our website or in proposals. Confidential information will never be disclosed, and clients may request removal of references at any time.
14. Professional Indemnity and Public Liability Insurance
We maintain appropriate Professional Indemnity (PI) and Public Liability (PL) insurance coverage for all coaching, facilitation, and advisory activities. Certificates of currency are available on request.
15. Relationship with Privacy Policy
These Terms operate alongside our Privacy Policy. In the event of any inconsistency regarding confidentiality, access to personal information, or disclosure of coaching records, the provisions of the Privacy Policy will prevail.
16. Amendments
We may revise these Terms at any time by updating this page. Continued use of the site or services implies acceptance of any updated version.