Privacy Policy

Privacy Policy - Last updated: 30 October 2025

This Privacy Policy outlines how Grant Galvin trading as CC YOUR FUTURE and Galvin & Co (“we”, “us”, “our”) collects, uses, stores, and protects personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant legislation.

1. Who we are

We provide executive coaching, facilitation, and leadership development services. You can contact us at grant@ccyourfuture.com

2. Personal information we collect

We collect personal information such as: names, contact details, enquiry and booking information, coaching notes, recordings, transcripts, billing details, and website analytics data.

3. How we collect and use information

Coaching and group sessions may be recorded and transcribed using secure digital technology as part of our professional practice. These recordings and transcripts are used solely for reflection, analysis, professional supervision, and action summaries. Recordings are never shared with third parties and can be deleted on request. We also collect and use personal information to deliver coaching and facilitation services, manage records, process payments, and improve our services.

4. Confidentiality and professional ethics

We recognise that in most engagements the coaching client (the individual) and the paying organisation (the company) are different parties. All information shared in coaching sessions remains strictly confidential and is not disclosed to the sponsoring organisation without explicit written consent or legal requirement. We comply with the International Coaching Federation (ICF) Code of Ethics.

5. Third-party tools and storage

We use secure technology platforms such as Squarespace, Google Workspace, digital transcription tools, and Xero for hosting, communication, and billing. These providers may process data overseas. All are selected for their compliance with strong privacy and security standards aligned with the APPs.

6. Data security and retention

Your data is stored securely using password protection, encryption, and limited access. Recordings and related notes are retained only as long as necessary for service delivery, professional supervision, or compliance obligations.

7. Access, correction, and complaints

You may request access to, correction of, or deletion of your personal information at any time by contacting GRANT@CCYOURFUTURE.COM. Complaints can also be directed to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Updates

This policy may be updated periodically, with the most recent version available on our website.

9. Compliance with Australian Law

We operate under Australian law and comply with all applicable legislation, including the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any other relevant consumer protection or data-handling regulations. If we serve international clients, we also act in the spirit of the EU GDPR where appropriate.